FAQ

Is my pottery Dishwater safe? 

Yes, unless otherwise stated the item is dishwasher safe, however to preserve the finish and help improve the longevity of your pottery, I recommend washing it by hand wherever possible. 

Overtime dishwashers can cause additional wear on ceramics, especially with intricate glazes or decorations.

In particular circumstances where a lower fire clay is used, this is clear in the description of the item and while still may 'survive' a dishwasher it will effect the glaze/colours quicker.

Are items food safe?

Yes, all dinnerware items—such as mugs, cups, plates and bowls are safe for eating and drinking.

Any items intended for decorative purposes only and are not food-safe will always be clearly noted in their product descriptions.

In particular circumstances where a lower fire clay is used, this is clear in the description of the item. 

Packaging

Wherever possible I will use recyclable packaging. Each item will be wrapped in decorative tissue paper and then additional cardboard packaging and then additional maize peanuts (these are natural packing wedges). Finished in a cardboard box.

Messaging

If you are purchasing a present and would like an additional card/message to be included, I would be very happy to add something. Just drop me a message at nina@ceramicsbynina.com

Items being delivered damaged

I want you to love your ceramics as much as I loved making them. However, I understand that sometimes things don't go as planned.

In the Unlikely Event of Breakages; While I pride myself on my robust, plastic-free packaging, the journey of a ceramic piece can occasionally be a bumpy one. If your item arrives damaged:

  1. Please take a photo of the broken item and the packaging it arrived in immediately.

  2. Email me at nina@ceramicsbynina.com within 48 hours of delivery with your order number and the photos attached.

  3. Replacement or Refund: We will either send out a replacement (subject to availability in our current small-batch stock) or issue a full refund including your original shipping costs.

Please note: As every piece is unique and hand-thrown, replacement items may have slight variations in shape or hand-painted detail compared to the original.

Commissions 

I work in small batches so my work can change very quickly. If there is something you've seen which I no longer stock please do contact me and we can discuss making something similar as a one off and cost.

 

Shropshire

Inspired by the quiet beauty of our local landscapes, my work serves as a gentle invitation to slow down and reconnect. I draw from the textures of the earth and the soft light of the seasons to create work that feels both timeless and deeply personal. By blending a sense of rustic nostalgia with a commitment to lasting quality, my handcrafted ceramics are designed to be more than just decor—they're soulful companions for your daily rituals, bringing the grounding essence of the natural world into the heart of your home.