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FAQs
Yes, unless otherwise stated the item is dishwasher safe, however to preserve the finish and help improve the longevity of your pottery, I recommend washing it by hand wherever possible.
Overtime dishwashers can cause additional wear on ceramics, especially with intricate glazes or decorations.
In particular circumstances where a lower fire clay is used, this is clear in the description of the item and while still may 'survive' a dishwasher it will effect the glaze/colours quicker.
want you to love your ceramics as much as I loved making them. However, I understand that sometimes things don't go as planned.
In the Unlikely Event of Breakages; While I pride myself on my robust, plastic-free packaging, the journey of a ceramic piece can occasionally be a bumpy one. If your item arrives damaged:
Please take a photo of the broken item and the packaging it arrived in immediately.
Email me at nina@ceramicsbynina.com within 48 hours of delivery with your order number and the photos attached.
Replacement or Refund: We will either send out a replacement (subject to availability in our current small-batch stock) or issue a full refund including your original shipping costs.
Please note: As every piece is unique and hand-thrown, replacement items may have slight variations in shape or hand-painted detail compared to the original.
If your order is for a specific date please contact me ahead of ordering and we can arrange a timed and trackable delivery. This will be at an additional cost.
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It's our goal to make unique, individual pieces of art, which are functional as well as beautiful and available for you to own.